Absolutely. Since KabboMart is targeting the Saudi market, I’d recommend a clear shipping policy that states processing time, delivery estimates, shipping fees, tracking, delays, and customer responsibilities. Saudi e-commerce guidance specifically emphasizes having a clear shipping/delivery policy and communicating delivery arrangements and dates to customers. (Municipality of Saudi Arabia)

Shipping & Delivery Policy

Last Updated: August 22, 2026

Welcome to KabboMart. We are committed to providing a smooth, reliable, and convenient shopping experience for our customers across the Kingdom of Saudi Arabia.

This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Shipping Coverage

KabboMart currently offers delivery within the Kingdom of Saudi Arabia, subject to the service coverage of our shipping and delivery partners.

Delivery availability may vary depending on the customer's city, district, address, and the products ordered.

2. Order Processing

After your order is successfully placed, we begin processing it as soon as possible.

• Orders are normally processed within 1–2 business days.

• Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

• Once your order has been handed over to the shipping company, you will receive shipping or tracking information when available.

3. Delivery Time

Estimated delivery within Saudi Arabia is generally:

3–5 business days

Delivery times are estimates and may vary depending on:

• Your delivery location

• Shipping company

• Product availability

• Weather conditions

• Public holidays

• Seasonal demand

• Unexpected logistics or transportation delays

KabboMart will make reasonable efforts to deliver orders within the estimated timeframe.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, KabboMart may offer:

• Free shipping promotions

• Discounted shipping

• Special delivery offers

Any promotional shipping offer will be subject to the terms and conditions displayed at the time of purchase.

5. Order Tracking

When tracking is available, KabboMart or our shipping partner will provide tracking information after the order has been shipped.

Customers can use the tracking information to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the package has been handed over to the shipping company.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Mobile number

• City

• District

• Street/address details

• Building or apartment information where applicable

KabboMart is not responsible for delays caused by an incorrect, incomplete, or inaccurate delivery address provided by the customer.

If you notice an error in your shipping information, please contact our customer service as soon as possible.

7. Delivery Attempts

Our delivery partner may contact you by phone or SMS before or during delivery.

If the customer is unavailable to receive the order, the shipping company may make another delivery attempt or contact the customer to arrange delivery.

Additional delivery attempts or charges may apply depending on the shipping company's policy.

8. Delayed Orders

Although we aim to deliver orders within the estimated delivery period, unexpected delays can sometimes occur.

Examples include:

• Severe weather

• Public holidays

• High order volumes

• Transportation problems

• Address-related issues

• Shipping company delays

• Other circumstances beyond our reasonable control

If we become aware of a significant delivery delay, we will make reasonable efforts to notify the customer.

Under Saudi Arabia's E-Commerce Law, consumers may have cancellation and refund rights where delivery is delayed beyond the applicable statutory period, subject to the law and its exceptions.

9. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive:

• A damaged product

• An incorrect product

• A missing item

• A product that does not match your order

please contact KabboMart Customer Service as soon as possible with your order number and relevant photos or videos.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable Saudi regulations.

10. Refusal of Delivery

If a shipment appears visibly damaged, or the delivered product does not conform to the agreed order, customers should document the issue and contact KabboMart customer service promptly.

Customer rights regarding defective or non-conforming products are protected under applicable Saudi e-commerce regulations.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your order, the applicable shipping and payment conditions will be displayed during checkout.

Customers should ensure that the provided mobile number and delivery address are accurate to avoid failed delivery attempts.

12. International Shipping

At this time, KabboMart primarily focuses on deliveries within Saudi Arabia.

If international shipping becomes available, separate shipping charges, delivery times, customs duties, taxes, and import requirements may apply.

13. Contact Us

If you have any questions about your order or delivery, please contact KabboMart Customer Service.

Store Name: KabboMart
Email: arabdeal3@gmail.com

We are always happy to help you with your order.

Important Notice

This Shipping & Delivery Policy should be read together with KabboMart's Return & Refund Policy, Privacy Policy, and Terms & Conditions.

KabboMart reserves the right to update this policy when necessary. Any changes will be published on this page with the updated date.